Had a bit of an annoying morning after trying to use my Tesco points they simply wouldn’t register at the checkout. After a few fruitless attempts, it was straight on the phone.
I was ready to give them a full on argument but was put off by the sweet and helpful lady manning the customer care phone. She confirmed what the website was telling me that the vouchers had already be cashed in, not by me.
It would seem some robbing toe rag access my account and used them to double the points and buy something nice at Goldsmiths the jewellers. What a liberty! After explaining it was not me, I pointed out it was not my normal shopping pattern. I only use my Tesco points at Christmas to offset my shopping at this time of the year, which I pointed out rigorously to the lady at the end of the phone.
Somehow, my email was used. I even had a conformation of the transaction but missed it due to the fact I have been using a new account. The vouchers were send to whoever via my email in coupon code and the toe rag deleted that email.
Must give credit where credit is due. The woman on the end of the phone was very helpful. After a number of talks to her supervisor, she came back with an offer that my vouchers would be re-issued.
Therefore, the toe rag has not spoiled this part of Christmas and a big thumbs up to the lady at Tesco’s.
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